Frequently Asked Questions (FAQ's)

📦 Orders & Shipping

🚚 How long does shipping take?

Orders are processed within 1–2 business days.
Delivery usually takes 5–10 business days, depending on your location.

🌍 Do you ship internationally?

Yes, we ship to selected countries. Shipping rates and delivery times are shown at checkout.

🔎 How can I track my order?

Once your order ships, you’ll receive a tracking number by email.
You can also contact us if you need help tracking your package.

🔄 Returns & Refunds

💸 What is your return policy?

We offer a 30-day return policy.
If you’re not satisfied, contact us within 30 days of receiving your order.

📩 How do I request a refund?

Email our support team with:

  • Your order number

  • Reason for return

Our team will guide you through the process.

📺 Product & Setup

⚡ Is DIGIVUEBOX easy to set up?

Yes! Setup takes 5–10 minutes:

  1. Plug into your TV (HDMI)

  2. Connect to Wi-Fi

  3. Follow on-screen instructions

No technical skills needed.

📡 Does DIGIVUEBOX require a subscription?

No monthly subscription is required to use the device.
(Some third-party apps may offer optional paid services.)

📖 Do you provide setup guides?

Yes. Basic setup instructions are included in the box.
If you need help, our support team is ready to assist.

🛡 Warranty & Authenticity

✅ Is DIGIVUEBOX authentic?

Yes. All products sold on digivuebox.com are 100% genuine and quality-checked before shipping.

🛠 Is there a warranty?

Yes, DIGIVUEBOX comes with a limited warranty covering manufacturing defects.

📞 Support & Contact

💬 How can I contact support?

You can reach us via:

⏰ Support hours

Monday–Friday
9:00 AM – 6:00 PM (GMT)

We usually respond within 24 hours.

🔒 Payments & Security

🔐 Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways.

💳 What payment methods do you accept?

We accept PayPal.

⭐ Still need help?

If you can’t find what you’re looking for, contact our support team — we’re happy to help!